FAQs

Q: How long will it take for my order to arrive?

A: Shipping times can vary depending on where you live and what you have ordered. Please see the "Shipping & Returns" tab at the bottom of the Home page for further information.

Q: Will I receive a confirmation number when I place my order?

A: Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

Q: I've ordered multiple items, will they be shipped together?

A: Not necessarily. Depending on what you have ordered, the items may need to be shipped separately and will therefore have separate tracking numbers for each item.

Q: Which currency will I be charged in?

A: We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q: My tracking information hasn't updated, why is this?

A: Your package is 'scanned in' as it reaches each new checkpoint or distribution center for processing. It can take time to travel between these different checkpoints so please allow time for this information to update. If you have any queries regarding the tracking of your order please get in touch at support@tropicaleagle.com

Q: I've ordered the wrong color, can I change my order?

A: Sure! Just get in touch at support@tropicaleagle.com within 24 hours of your purchase and we can amend your order.

Q: Who can I contact if I have a problem with my order?

A: All inquiries can be forwarded to support@tropicaleagle.com

Q: How can I pay?

A: We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q: Is Checkout on this site safe and secure?

A: You can be absolutely sure that all purchases here are safe and secure.

Q: If I enter my email address will you sell my information?

A: We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.